NORTH WILKESBORO, N.C. — Window World, Inc.®, America's largest replacement window and home remodeling company, is "Tied for Highest in Customer Satisfaction with Windows and Doors," according to J.D. Power and Associates' 2013 study.
The study of more than 2,550 customers who purchased new windows during the previous 12 months revealed that Window World scored 801 (on a 1,000-point scale) in overall customer satisfaction, which is 16 points higher than the next highest brand and 27 points higher than the industry average. Window World is tied with Simonton.
The award was presented by J.D. Power and Associates at Window World's annual company conference in Orlando. "With overall satisfaction remaining stable, we're seeing more competition among the leaders who have an opportunity to differentiate themselves to drive consideration, conversion to purchase and then use their delighted customers as advocates for their brand to continue to capture more share," said J.D. Power and Associates. "Brands that promote value, quality products and an efficient process with outstanding customer service have the perfect combination to further differentiate themselves from their competitors."
"This award is a true demonstration of the outstanding customer service our team members deliver on a daily basis," said Tammy Whitworth, CEO and Chairman of Window World. "We're ecstatic to be part of the J.D. Power family."
The honor from J.D. Power and Associates is the latest among a slew of top rankings the company has received over the years. Window World's windows have earned the Good Housekeeping Seal six years in a row, and for the past four years they've been ranked #1 Replacement Contractor by Remodeling Magazine. For the past six years they were named #1 Window Company by Qualified Remodeler magazine.
Window World, Inc.®:
Window World, Inc.®, headquartered in North Wilkesboro, N.C., is a replacement window company with stores and offices in more than 200 cities nationwide. Founded in 1995 and led by CEO Tammy Whitworth, the company supplies windows, siding and doors to consumers through its network of stores. Window World is an ENERGY STAR® retail partner. Its products have earned the Good Housekeeping Seal six years in a row. In 2013 it was "Tied for Ranking Highest in Customer Satisfaction with Windows and Doors" by J.D. Power and Associates. Additionally, through its charitable foundation Window World Cares®, the Window World family provides funding for St. Jude Children's Research Hospital® and was named New Corporate Partner of the Year in 2010. Window World, Inc. also supports the Veterans Airlift Command, a non-profit organization that facilitates free air transportation to wounded warriors, veterans and their families. For more information about Window World, visit www.WindowWorld.com or call 1-800 NEXT WINDOW.
About J.D. Power and Associates:
J.D. Power and Associates is a global marketing information company that represents the voice of the customer. Window World received the highest numerical score among window and door manufacturers in a tie in the proprietary J.D. Power & Associates 2013 Windows and Patio Doors Satisfaction StudySM. Study based on responses from 2,554 consumers measuring 11 brands and measures opinions of consumers who purchased new windows or patio doors in the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed in January – February 2013. Your experiences may vary. Visit jdpower.com.